1. Discovery Process:
We begin every smart home automation project with a discovery process either at our New York office, your home, or over the phone. During this conversation, we listen to your needs and desires. Our preliminary interviews are relaxed yet specific, as we endeavor to balance the desires of the client with the realities of technological trends, monetary goals, architectural and design aesthetics, and built-in obsolescence.
2. System Design:
Now that pertinent information has been gathered, a detailed report can be developed in accordance to these plans. We put our system design team to work to define all aspects of the project functionality for each room or area. An extensive set of project drawings are created that show graphically where all hardware and pre-wire drops will be located. In addition all hardware and labor is defined with exacting detail. We meet with the client to deliver this information for review, feedback and ultimate approval.
After the client has signed off on the system design and project price, our engineering team will plan and produce documents and drawings for the installation of the technical solutions to not only meet client needs, but ensure reliability and ease of use. A complete engineering documentation package will be presented to the client at the completion of the project.
4. Implementation Process:
Once rough and trim phase engineering documentation is complete, we are ready to install the infrastructure such as conduit, low voltage wiring and enclosure. We purchase all AV equipment and assemble as appropriate in our office or at the job site. Our job is only complete when the client is 100% satisfied with the finished product. The length of time for this phase is dependent upon the time frame of construction. Once system installation is complete, all engineering documentation is updated to an as-built state.
5. Service & Support:
What's more annoying than a piece of equipment that fails right after the one year warranty expires? That's why EENY honors all manufacturer warranties and offers a 14 month workmanship warranty on our services. A complete set of as-built documentation is also delivered to every client at the final project sign-off. By delivering as-built documentation and the programming source code to our clients, we ensure that the investment they have made into their home is well protected and may be serviced for life with accuracy and diligence. We strive to make every client, a client for life.